Terms and Conditions
TERMS & CONDITIONS
– Last updated on October 1, 2022 –
DIAMO DIAMONDS
These general terms and conditions apply to all offers of Diamo Diamonds and all agreements entered into our company. Diamo Diamonds operates under the trade name of Ron Offenbach B.V., which is recognized under the Dutch law. Its head office is based in The Netherlands at De Wetering 101, 4906 CT in Oosterhout. The company is registered at the Dutch Chamber of Commerce, Chapter Oosterhout, with DCC number 20092690.
GENERAL
The delivery and payment terms and conditions apply to all Diamo Diamonds products. It is accessible to everyone through the Diamo Diamonds homepage www.diamodiamonds.com.
By approving these terms & conditions after confirming your order, a binding agreement is entered. Similarly when your order is received, you will receive an automatically generated email confirming your order.
In case of return, please inform the Diamo Diamonds customer care team within 14 days and wait for instructions before taking any action. Once the item has been returned, please allow up to 14 days from the date of receipt for a refund to be processed and credited to the method of payment used.
GUARANTEED PRICE
This webpage may contain typographical errors and the colors of the depicted products may deviate slightly from reality. Therefore, Diamo Diamonds is not liable for any inaccuracy arising from errors of displayed product since mentioned in advance.
All prices offered on our website are shown in EURO and is including 21% VAT, which complies with the specific requirements according to the Dutch law. In case an order is placed outside the EU please be noted that local duties may apply, depending on your region, local customs and taxes. These charges are at your own expense. Also note that Diamo Diamonds has no decisive control over these charges. Therefore we advise you to contact your local customs office for further information.
Diamo Diamonds reserves the right to modify its prices at any time. However, we will invoice the product based on the time of order placement.
SHIPMENT COSTS
The shipping cost depends on your location and order total. All orders €50 or higher receive free standard shipping. Below is an indication of the shipping costs:
Shipping costs EUR 1: € 15
Shipping costs EUR 2: € 20
Shipping costs EUR 3: € 25
Shipping WORLD: € 30
Shipping costs EUR 1:
Belgium, Denmark (excl. Faroe Islands and Greenland), Germany, France (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican City), Luxembourg, Austria, Spain (incl. Balearic Islands, excl. Canary Islands), United Kingdom (excl. Gibraltar and Channel Islands), Sweden
Shipping costs EUR 2:
Bulgaria, Estonia, Finland, Hungary, Ireland, Croatia, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Romania, Slovenia, Slovakia, Czech Republic
Shipping costs EUR 3:
Albania, Andorra, Bosnia and Herzegovina, Canary Islands, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, The Channel Islands, Kosovo, Liechtenstein, Macedonia, Malta, Moldavia, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican, Belarus, Switzerland
World shipping:
All other countries (incl. Russia)
SAFE PAYMENT
Available payment methods for the European Union: IDEAL, PayPal, Visa and Mastercard
DELIVERY
Diamo Diamonds cannot be held responsible for the loss of shipment caused by incorrect inscription of the delivery address by purchaser. In case there is information needed, Diamo Diamonds may contact you for further requirement. Therefore it should be taken into consideration that a delay in delivery may occur.
In the event of damage or incomplete delivery, it should be informed to the Diamo Diamond customer care team within 24 hours after receiving the products. Please wait for instructions by email regarding return shipment.
LIABILITY
Diamo Diamonds tries to meet the estimated delivery targets and cannot be held liable for any delays in the delivery of an order.
WARRANTY AND REPAIR
Your purchase at Diamo Diamonds is warranted for a period of 2 years from date of purchase under terms and conditions of this warranty. It covers material and manufacturing defects existing at the time of the purchase and only comes into force if the warranty certificate is correct and complete.
The manufacturer warranty does not apply in case of:
Damages as a result from improper usage, lack of care, negligence and accidents such as scratching, bouncing or falling of the Diamo Diamonds products.
Products handled by non-authorized persons, without written permission of Diamo Diamonds.
In case of questions regarding returns and warranty, buyer can always contact Diamo Diamonds by email: info@diamodiamonds.com
APPLICABLE LAWS
Dutch law applies to all agreements and legal relationships between Diamo Diamonds and its customer, regardless from where the order is placed and shipped.
