Terms and Conditions
TERMS & CONDITIONS – DIAMO DIAMONDS
Last updated: October 2026
These Terms & Conditions apply to purchases made through the Diamo Diamonds webshop.
Diamo Diamonds is operated by:
Ron Offenbach B.V.
De Wetering 101
4906 CT Oosterhout
The Netherlands
Chamber of Commerce (KvK): 20092690
E: info@diamodiamonds.com
1. Products
We aim to present and describe all Diamo Diamonds jewelry as accurately as possible.
Please note that colours and details may appear slightly different depending on your screen settings. As diamonds and other natural or individually selected materials may have their own characteristics, subtle variations between pieces may occur.
Product availability is subject to change.
2. Prices
All prices displayed on our webshop include applicable VAT unless stated otherwise.
Any applicable shipping costs are shown separately during checkout before you complete your purchase.
Prices, taxes and other applicable charges may vary depending on your country or region.
For orders delivered outside the European Union, local import duties, taxes, customs charges or other fees may apply. These charges are not included in our prices or shipping costs and are the responsibility of the customer where applicable.
Diamo Diamonds may change its prices at any time. The price displayed and confirmed when you place your order applies to your purchase.
3. Orders
Once you have placed your order, you will receive an order confirmation by email.
Please check your order details carefully. If you notice an error, contact us as soon as possible at info@diamodiamonds.com.
We reserve the right to cancel an order in exceptional circumstances, for example if a product is no longer available, incorrect product or pricing information has been displayed, or there is a reasonable indication of fraud or misuse.
If we cancel an order that has already been paid for, the applicable amount will be refunded.
4. Payment
Available payment methods are displayed during checkout and may vary depending on your country or region.
Simply select one of the available payment methods when completing your purchase.
Your order will be processed once payment has been successfully authorised or completed.
5. Shipping & Delivery
We offer complimentary standard shipping within the Netherlands and to selected European destinations.
For other available international destinations, standard shipping is €29.95.
Netherlands
Complimentary standard shipping
Selected European destinations
Complimentary standard shipping
Other available international destinations
Standard shipping: €29.95
Complimentary shipping on orders of €500 or more
Available shipping destinations and the applicable shipping rates are shown during checkout. The information displayed during checkout is always the most up to date.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.
Delivery times are estimates and may be affected by carrier delays, customs procedures, public holidays, busy periods or other circumstances outside our reasonable control.
For deliveries outside the European Union, local import duties, taxes or customs charges may apply. These charges are the responsibility of the customer where applicable.
Please make sure your delivery address is complete and correct before placing your order. If you notice an error, contact info@diamodiamonds.com as soon as possible. We cannot guarantee that an address can still be changed once an order is being processed or has been shipped.
If your order arrives damaged, incorrect or incomplete, please contact us as soon as reasonably possible and include your order number and clear photos where relevant.
6. Right of Withdrawal & Returns
As a consumer, you have the right to withdraw from your online purchase within 14 days of receiving your order, without giving a reason, subject to any applicable legal exceptions.
To exercise your right of withdrawal, please notify us clearly within this period by contacting:
After notifying us of your withdrawal, you have another 14 days to return the product.
Unless otherwise stated or required by law, the direct costs of returning the product are at your own expense.
You may inspect and handle the product only as reasonably necessary to establish its nature, characteristics and functioning, similar to what you would be able to do in a physical store.
If the product has been handled beyond what is necessary and this has resulted in a reduction in value, you may be responsible for that reduction in value.
Please ensure that your jewelry is securely packaged before returning it.
Certain products that have been made or personalized specifically for you may be excluded from the statutory right of withdrawal where the applicable legal requirements for that exception are met.
Please see our Return Policy for further information and return instructions.
7. Refunds
If you withdraw from your entire order, we will refund the purchase price and the original standard delivery costs, where applicable.
If you selected a delivery method that was more expensive than our standard delivery option, the additional delivery costs will not be refunded.
For partial returns, the original delivery costs do not have to be refunded where permitted by applicable law.
Refunds will be processed within 14 days after you notify us of your withdrawal. We may withhold the refund until we have received the returned product or you have provided proof that the product has been sent back, whichever occurs first.
Refunds are generally made using the same payment method used for the original purchase, unless otherwise agreed.
8. Cancelling or Changing an Order
If you would like to cancel or change your order before it has been shipped, please contact info@diamodiamonds.com as soon as possible.
We will do our best to accommodate your request. However, once an order is being processed or has been shipped, cancellation or modification may no longer be possible.
This does not affect your statutory right of withdrawal where applicable.
9. Warranty & Defective Products
Diamo Diamonds offers a 2-year commercial warranty covering manufacturing and material defects, calculated from the date of purchase.
This commercial warranty is provided in addition to your statutory consumer rights and does not limit or replace those rights.
The commercial warranty does not cover damage caused by:
- Normal wear and tear
- Improper use or lack of care
- Accidents, impact, scratching or other external damage
- Inappropriate exposure to chemicals, cosmetics or other substances where this caused or contributed to the defect
- Repairs or alterations carried out by unauthorized third parties where these caused or contributed to the defect
If you believe your Diamo Diamonds jewelry has a manufacturing or material defect, please contact info@diamodiamonds.com with your order details and clear photos showing the issue.
A separate warranty certificate is not required to exercise your statutory consumer rights.
10. Complaints
If you have a complaint regarding your jewelry, order or our service, please contact us at:
Please include your order number and any relevant information or photographs so that we can review your request appropriately.
11. Liability
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.
To the extent permitted by applicable law, Diamo Diamonds is not responsible for indirect or consequential losses resulting from circumstances outside our reasonable control.
We aim to ensure that all information on our webshop is accurate. However, typographical errors, technical issues or other obvious inaccuracies may occasionally occur.
If an obvious error occurs in product information or pricing, we reserve the right to correct it and, where necessary, contact you regarding an affected order.
12. Personal Data & Privacy
We process personal data in accordance with our Privacy Policy.
Our Privacy Policy explains what personal data we collect, how and why we use it, with whom it may be shared and what rights you have regarding your personal data.
13. Intellectual Property
All content on the Diamo Diamonds webshop, including but not limited to jewelry designs, photography, text, logos, graphics, videos and other brand materials, is owned by or licensed to Ron Offenbach B.V. unless otherwise stated.
This content may not be copied, reproduced, distributed, published or commercially used without prior written permission.
14. Applicable Law
These Terms & Conditions are governed by Dutch law.
If you are a consumer residing outside the Netherlands, this choice of law does not deprive you of mandatory consumer protection provided by the laws applicable in your country of residence.
15. Changes to These Terms
We may update these Terms & Conditions from time to time, for example when our services, policies, shipping arrangements or applicable requirements change.
The version applicable to your purchase is the version in effect at the time you place your order.
16. Contact
If you have any questions about these Terms & Conditions, your order or your Diamo Diamonds jewelry, please contact:
Diamo Diamonds / Ron Offenbach B.V.
De Wetering 101
4906 CT Oosterhout
The Netherlands
E: info@diamodiamonds.com
Chamber of Commerce (KvK): 20092690
