FAQ
PRODUCTS
- Size guide
Click on our size guide to find your right size.
- Are labgrown diamonds real diamonds?
Yes they are. They have the same physical and chemical properties and are grown under the same temperature and pressure as in diamond mines. They are also environmentally friendly, more beautiful due to better, brighter quality and higher purity, they have fewer defects, they are more affordable and the origin sources are trackable.
- What is recycled gold?
Recycled gold will typically come from waste products, consumer products, unused metal and other items that are made from gold. These products are melted down and refined until it reaches its purest form. After that it is checked for impurities and created into our jewelry. It’s less impactful on the environment and it can be melted down and recycled over and over again, but never lose its value or purity.
- Are the Diamo Diamonds jewelry delivered with a certificate of authenticity?
When you purchase jewelry at our website, you will get a Diamo Diamonds jewelry certificate.
If you want to return or exchange your jewelry, you must include this certificate with the return.
SHIPPING & TRACKING
- Do you ship worldwide?
Yes, we do ship worldwide. Please know that shipping to certain countries can be delayed.
- How do I track my order?
We want to allow every customer to track their orders at any time. That’s why, once the order has been shipped, you’ll receive a confirmation email with a link to track your order directly.
- I haven’t received my order yet, what do I do?
When your order leaves our warehouse, you’ll receive an email with your tracking number and a link through where you can check the status of your order. If for some reason the tracking information is not updated, or the courier claims to have delivered the package but you haven’t received it, please send an email to info@diamodiamonds.com
- How can we purchase products through your website?
Purchasing through the Diamo Diamonds site is pretty easy and doesn’t require a lot of time. Simply choose the product(s), add them to your cart, fill in your information on the checkout page and chose your preferred payment method. If you’re experiencing any difficulties or complications when trying to place your order, please contact us at info@diamodiamonds.com.
- What are the shipping times for my order?
The shipping times heavily depend on the area we need to ship to. In general, this is the indication for the shipping times:
- Delivery time to Netherlands & Belgium: 3-5 business days
- Delivery time European countries: 5-8 business days
- Delivery time Worldwide: 3 weeks
RETURNS & EXCHANGE
- How do I return my order?
We very much hope that you won’t be disappointed by your purchase, but sometimes things just don’t work out. In the rare event that you’re not absolutely in love with your new jewelry, please contact our Customer Care Team by email: info@diamodiamonds.com.
Please note that we will only refund items that qualify against the terms set out below.
To return a jewel for credit, please make sure that the product is in new condition and that it doesn’t show signs of abuse. The following return reasons for new purchases are accepted:
- Incorrect Product or Size Ordered
- Product Did Not Meet Customer’s Expectations
- Company Shipped Wrong Product or Size
If product is damaged within the warranted period, which is indicatable, we advise you to contact our Customer Care Team by sending your purchase info and damage details to info@diamodiamonds.com. You will have to bear the direct cost of returning the goods. Once the item has been returned to us then please allow up to 14 days from the date of receipt for a refund to be processed and credited to the method of payment used.
- How do I get a refund?
If you’re looking for a refund on one of your products for whatever reason, please feel free to contact us at info@diamodiamonds.com. We will get in touch with you and make sure everything will be taken care off.
- What is your warranty policy?
We offer a 2-year warranty to replace or refund any piece of jewelry purchased on the Diamo Diamond website that does not meet your expectations. The warranty policy covers manufacturing defects existing at the time of the purchase. It only comes into force if the warranty certificate is dated, fully and correctly completed. The warranty does not apply in case of:
Damages as a result from improper usage, lack of care, negligence and accidents such as scratching, bouncing or falling of the Diamo Diamonds products.
Products handled by non-authorized persons, without written permission of Diamo Diamonds.
In case of questions regarding returns and warranty, customers can always contact the CO88 Collection customer care team via info@diamodiamonds.com.
- Can I cancel my order?
Yes! You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us: of your decision to cancel this contract by a clear statement (e.g., a letter sent by post, fax or e-mail).
Return Address:
Ron Offenbach B.V.
T.a.v. Returns department
De Wetering 101
4906 CT Oosterhout
The Netherlands
T: +31 (0) 88 66 44 100
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
PAYMENTS
- What payment methods do you accept?
We accept a wide variety of payment methods. We accept IDEAL, PayPal, Visa and Mastercard.
- I’m experiencing issues with completing the payment procedure. What do I do?
If you’re experience any problems at the time of payment, please try:
Using another card
See if the pin code requested by the specific payment method is correct.
If it is through PayPal, check that you have correctly written your password.
Close the browser, open it again and see if it works with a new purchase made from scratch.
If there are still any problems occurring, please send us an email at info@diamodiamonds.com.
SUPPORT
- How can I get in touch with you for any questions?
If you want to get in touch with us, you can send an email to info@diamodiamonds.com.
