Privacy Policy
PRIVACY POLICY – DIAMO DIAMONDS
Last updated: October 2026
At Diamo Diamonds, we value your privacy and handle your personal data with care. This Privacy Policy explains how we collect, use, store and share your personal data when you visit our website, place an order, contact us or otherwise interact with Diamo Diamonds.
Diamo Diamonds is operated by:
Ron Offenbach B.V.
De Wetering 101
4906 CT Oosterhout
The Netherlands
Chamber of Commerce (KvK): 20092690
For questions about privacy or the processing of your personal data, please contact:
1. Personal Data We Collect
Depending on how you interact with Diamo Diamonds, we may collect and process personal data such as:
- Your name
- Billing and shipping address
- Email address
- Telephone number
- Order and purchase information
- Payment-related information
- Account information
- Communications with our Customer Care Team
- IP address
- Browser, device and other technical information
- Information about how you use and interact with our website
- Cookie and consent preferences
- Newsletter and marketing preferences
We only collect personal data that is relevant to the purposes described in this Privacy Policy.
2. How We Use Your Personal Data
We may use your personal data to:
- Process and fulfil your orders
- Process payments
- Arrange shipping and delivery
- Provide order and shipping updates
- Handle returns, refunds, warranty requests and complaints
- Provide customer service
- Create and manage customer accounts
- Communicate with you about your order or request
- Send newsletters and marketing communications where permitted
- Analyse and improve our website, products and services
- Personalise your online experience where permitted
- Detect and prevent fraud, misuse and security incidents
- Comply with legal, tax, accounting and administrative obligations
Depending on the processing activity, we process your personal data on the basis of the performance of a contract, compliance with a legal obligation, our legitimate interests or your consent.
3. Orders & Payments
Our webshop is powered by Shopify.
When you place an order, we process the information necessary to complete your purchase, including your contact details, shipping information and order information.
Payments are processed through the payment providers available during checkout, including Mollie and PayPal where applicable.
Payment providers may process payment and transaction information in accordance with their own privacy policies.
Diamo Diamonds does not receive or store your complete payment card details when these are processed directly by the payment provider.
4. Shipping & Delivery
To deliver your order, we may share the necessary personal data with our shipping and logistics partners, including DHL, UPS and DPD, where applicable.
This may include your:
- Name
- Delivery address
- Email address
- Telephone number
- Information necessary to process and deliver your shipment
We only provide the information reasonably necessary to arrange and complete the delivery.
5. Email Marketing
If you subscribe to the Diamo Diamonds newsletter or otherwise consent to receiving marketing communications, we may use your email address and related information to send you news, collection updates, offers and other relevant communications.
For email marketing, we use ActiveCampaign/MailBlue.
Depending on your interaction with our emails, information such as email opens and link interactions may also be processed where permitted.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing communications.
Where consent is the legal basis for processing, you may withdraw that consent at any time.
6. Cookies, Analytics & Advertising
Diamo Diamonds uses cookies and similar technologies to operate the webshop, remember preferences, understand how visitors use our website and, where permitted, support marketing and advertising.
We use Consentmo to manage cookie consent and privacy preferences.
Depending on your consent choices, cookies and similar technologies may be used in connection with services including:
- Shopify
- Meta, including Facebook and Instagram
- ActiveCampaign/MailBlue
Some cookies are strictly necessary for the website to function and do not require consent where permitted by law.
Analytics, advertising and other non-essential cookies are only used with your consent where this is legally required.
You can manage or withdraw your cookie preferences through the cookie settings available on our website.
7. Shopify Network Intelligence
Our Shopify environment uses Shopify Network Intelligence.
Where applicable and permitted, Shopify may use information from your interactions with our store together with information from other interactions within the Shopify ecosystem to provide and improve Shopify services, including analytics, personalisation and advertising-related functionality.
The way this information is processed depends on applicable privacy requirements and your consent choices.
For more information about Shopify's processing of personal data, please refer to Shopify's applicable privacy information.
8. Sharing Your Personal Data
We may share personal data with trusted service providers where necessary to operate our webshop and provide our services.
These may include providers involved in:
- E-commerce and website services: Shopify
- Payments: Mollie and PayPal
- Shipping and logistics: DHL, UPS and DPD
- Email marketing: ActiveCampaign/MailBlue
- Analytics and advertising: Google and Meta
- Cookie and consent management: Consentmo
- IT, security, fraud prevention, administration and professional services where necessary
We may also disclose personal data where required by law, a court order or another valid legal obligation.
We do not sell your personal data.
9. International Data Transfers
Some of the service providers we use may process personal data outside the European Economic Area (EEA).
Where personal data is transferred internationally, we take appropriate measures to ensure that the data receives an appropriate level of protection in accordance with applicable privacy legislation.
Depending on the destination and provider, this may include an adequacy decision or approved contractual safeguards.
10. How Long We Keep Your Personal Data
We do not keep personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law.
The applicable retention period depends on the type of information and why we process it.
For example, certain order, payment and transaction information may need to be retained for legal, tax or administrative purposes.
When personal data is no longer required, we will delete or anonymise it where appropriate.
11. Your Privacy Rights
Depending on applicable privacy legislation, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete personal data
- Request deletion of your personal data
- Request restriction of certain processing
- Object to certain processing
- Request transfer of your personal data where applicable
- Withdraw your consent at any time where processing is based on consent
To exercise your privacy rights, please contact:
We may ask you to provide information reasonably necessary to verify your identity before processing your request.
We will not routinely require you to send a copy of your identification document. If additional verification is reasonably necessary, we will explain what information is required.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
12. Children
Our webshop is not specifically directed at children.
We do not knowingly collect personal data from children in circumstances where parental or guardian consent is legally required.
If you believe that a child has provided personal data to us inappropriately, please contact privacy@offenbachgroup.com.
13. Security
We take appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
If you believe that your personal data may not be secure or may have been misused, please contact privacy@offenbachgroup.com.
14. Complaints
If you have a question or complaint about how we process your personal data, please contact us first at:
You also have the right to submit a complaint to the competent data protection supervisory authority.
In the Netherlands, this is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
If you live in another EEA country, you may also have the right to contact your local supervisory authority.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, for example when our services, systems, service providers or applicable requirements change.
The latest version will be published on our website together with the date of the most recent update.
16. Contact
If you have any questions about this Privacy Policy or how we process your personal data, please contact:
Diamo Diamonds / Ron Offenbach B.V.
De Wetering 101
4906 CT Oosterhout
The Netherlands
Privacy: privacy@offenbachgroup.com
Customer Care: info@diamodiamonds.com
Chamber of Commerce (KvK): 20092690
