Return Policy
REFUND & RETURN POLICY
We very much hope that you won’t be disappointed by your purchase, but sometimes things just don’t work out. In the rare event that you’re not absolutely in love with your new jewelry, please contact our Customer Care Team by email: info@diamodiamonds.com.
Please note that we will only refund items that qualify against the terms set out below.
To return a jewel for credit, please make sure that the product is in new condition and that it doesn’t show signs of abuse. The following return reasons for new purchases are accepted:
- Incorrect Product or Size Ordered
- Product Did Not Meet Customer’s Expectations
- Company Shipped Wrong Product or Size
If product is damaged within the warranted period, which is indicatable, we advise you to contact our Customer Care Team by sending your purchase info and damage details to info@diamodiamonds.com.
You will have to bear the direct cost of returning the goods. Once the item has been returned to us then please allow up to 14 days from the date of receipt for a refund to be processed and credited to the method of payment used.
WARRANTY AND REPAIR
We offer a 2-year warranty to replace or refund any piece of jewelry purchased on the Diamo Diamond website that does not meet your expectations. The warranty policy covers manufacturing defects existing at the time of the purchase. It only comes into force if the warranty certificate is dated, fully and correctly completed.
The warranty does not apply in case of:
- Damages as a result from improper usage, lack of care, negligence and accidents such as scratching, bouncing or falling of the Diamo Diamonds products.
- Products handled by non-authorized persons, without written permission of Diamo Diamonds.
In case of questions regarding returns and warranty, customers can always contact the Diamo Diamonds customer care team via info@diamodiamonds.com.
RIGHT TO CANCEL
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us: of your decision to cancel this contract by a clear statement (e.g., a letter sent by post, fax or e-mail).
RETURN ADDRESS:
Ron Offenbach B.V.
T.a.v. Returns department
De Wetering 101
4906 CT Oosterhout
The Netherlands
T: +31 (0) 88 66 44 100
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
