Return Policy
REFUND & RETURN POLICY
We hope you’ll love your Diamo Diamonds jewelry. If your purchase isn’t quite right, you can return your online order in accordance with the conditions below.
1. Your Right to Return
You have the right to withdraw from your online purchase within 14 days of receiving your order, without giving a reason, subject to any applicable legal exceptions.
To exercise your right of withdrawal, please inform our Customer Care Team within this period by contacting:
After notifying us of your withdrawal, you have another 14 days to return the product.
2. Returning Your Jewelry
You may inspect and handle the jewelry only as reasonably necessary to establish its nature, characteristics and functioning, similar to what you would be able to do in a physical store.
Please handle your Diamo Diamonds jewelry with care and return it securely packaged.
If a product has been handled beyond what is necessary and this has resulted in a reduction in value, you may be responsible for that reduction in value.
Certain products that have been made or personalized specifically for you may be excluded from the statutory right of withdrawal where the applicable legal requirements for that exception are met.
3. Return Costs
The direct costs of returning your order are at your own expense, unless otherwise agreed or required by law.
We recommend using a trackable and insured shipping method, particularly due to the value of Diamo Diamonds jewelry, and keeping your proof of shipment until your return has been processed.
4. Refunds
Once you have notified us that you wish to withdraw from your purchase, we will process the applicable refund within 14 days.
We may withhold the refund until we have received the returned product or you have provided proof that the product has been sent back, whichever occurs first.
If you return your entire order, we will also refund the original standard delivery costs, where applicable.
If you selected a delivery method that was more expensive than our standard delivery option, the additional delivery costs will not be refunded.
For partial returns, the original delivery costs do not have to be refunded where permitted by applicable law.
Refunds are generally made using the same payment method used for the original purchase.
5. Incorrect, Damaged or Defective Items
If you receive an incorrect, damaged or defective item, please contact our Customer Care Team as soon as reasonably possible at:
Please include:
- Your order number
- Clear photos showing the issue
- A short description of the problem
Our team will review your request and provide you with the appropriate next steps.
WARRANTY & REPAIR
Diamo Diamonds offers a 2-year commercial warranty covering manufacturing and material defects, calculated from the date of purchase.
This commercial warranty is provided in addition to your statutory consumer rights and does not limit or replace those rights.
The commercial warranty does not cover damage caused by:
- Normal wear and tear
- Improper use, negligence or lack of care
- Accidents, impact, scratching or other external damage
- Inappropriate exposure to chemicals, cosmetics or other substances where this caused or contributed to the damage
- Repairs or alterations carried out by unauthorized third parties where these caused or contributed to the defect
If you believe your Diamo Diamonds jewelry has a manufacturing or material defect, please contact info@diamodiamonds.com with your order details and clear photos showing the issue.
A separate warranty certificate is not required to exercise your statutory consumer rights.
RIGHT OF WITHDRAWAL
You have the right to withdraw from your online purchase within 14 days without giving a reason.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the product.
If your order consists of multiple products delivered separately, the withdrawal period begins when you or a designated third party receives the last product.
To exercise your right of withdrawal, you must inform us of your decision by a clear statement, for example by email to:
It is sufficient to send your withdrawal notification before the 14-day withdrawal period has expired.
After notifying us of your withdrawal, you have another 14 days to return the product.
RETURN ADDRESS
Ron Offenbach B.V.
Attn. Returns Department
De Wetering 101
4906 CT Oosterhout
The Netherlands
T: +31 (0) 88 66 44 100
E: info@diamodiamonds.com
Please include your order details with your return so that we can identify and process it correctly.
